Refund policy
REFUND AND EXCHANGE POLICY
Last updated: 2026
ALL SALES ARE FINAL
ParsPrime does not provide refunds for change of mind, buyer preference, ordering the wrong size or color, or other purchasing errors made by the customer.
Eligible physical products may be exchanged in accordance with the conditions below. This policy does not limit any rights or remedies that cannot legally be excluded.
EXCHANGE WINDOW
You may request an exchange within 14 days after your order is marked as delivered. Exchange requests submitted after this period may be denied.
To qualify for an exchange, the product must be:
• Unused, unworn, and unwashed
• In its original condition
• Returned with all original tags, packaging, and accessories
• Accompanied by proof of purchase or an order number
Items returned without prior approval will not be accepted.
HOW TO REQUEST AN EXCHANGE
To request an exchange, email parsprimeservices@gmail.com with:
• Your full name
• Your order number
• The item you want to exchange
• The reason for the exchange
• The replacement size, color, or product requested
• Photographs, if the item arrived damaged, defective, or incorrect
If your exchange is approved, we will provide return instructions and the appropriate return address.
Do not send products back without receiving return authorization from ParsPrime.
EXCHANGE AVAILABILITY
All exchanges are subject to product availability. We cannot guarantee that a requested size, color, or replacement product will remain available.
If the requested replacement is unavailable, ParsPrime may offer another eligible product or store credit. A refund will be issued only when required by applicable law or when ParsPrime determines that a refund is the appropriate remedy for an item that is damaged, defective, materially different from its description, or different from what was ordered.
RETURN SHIPPING
Customers are responsible for return shipping costs when requesting an exchange because of size, color, buyer preference, or ordering error.
ParsPrime will cover reasonable return or replacement shipping costs when we shipped the wrong product or when the product arrived damaged or defective.
Original shipping charges are nonrefundable unless the return results from an error by ParsPrime or a refund is otherwise required by law.
We recommend using a trackable shipping method. ParsPrime is not responsible for returned products lost or damaged while being shipped by the customer.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact parsprimeservices@gmail.com within seven days of delivery.
Include your order number and clear photographs showing the problem. After reviewing the claim, ParsPrime may provide a replacement, exchange, store credit, or refund, as appropriate and as required by applicable law.
Do not discard or return a damaged, defective, or incorrect product until you receive instructions from ParsPrime.
NON-EXCHANGEABLE ITEMS
The following items are not eligible for exchange unless they arrive damaged, defective, or incorrect:
• Gift cards
• Digital products or downloadable content
• Personalized or custom-made products
• Clearance or final-sale products
• Products showing signs of wear, washing, alteration, misuse, or damage caused after delivery
• Products returned without original tags or packaging
ORDER CANCELLATIONS
Orders may be canceled only before fulfillment begins. Once an order has entered processing, production, or shipment, cancellation may no longer be possible.
If ParsPrime cannot ship an order within the promised period, we will provide notice and any cancellation or refund options required by applicable law.
REFUNDS REQUIRED BY LAW
Nothing in this policy excludes or restricts consumer rights that cannot legally be waived. When a refund is legally required, it will be returned to the original payment method after the claim has been reviewed and approved.
Refund processing times may vary depending on the customer’s bank or payment provider.
CONTACT INFORMATION
Questions about exchanges, damaged products, or this policy should be sent to:
ParsPrime
Email: parsprimeservices@gmail.com